Data Privacy Policy & Payment Policy

BTM Life Light Project LTD Privacy Policy

BTM Life Light Project LTD is committed to respecting your privacy and to complying
with applicable data protection and privacy laws.

You can visit our website without disclosing any personally identifiable information about

If you do submit personal information by ordering products, services or completing a
web form registration, for example, you can be assured that we will use your personal
information only to support your continuing relationship with BTM Life Light Project LTD
We have provided this Privacy Policy Statement to help you understand how we collect,
use and protect your information when you visit our website and when you generally use
our products and services.

We wish to help you make informed decisions, so please take a few moments to read
the sections below and learn how we may use your personal information.


Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge
and consent and typically when you order and subsequently use products and services,
make customer enquiries, register for information or other services, request product
information, submit a job application or when you respond to communications from us
(such as questionnaires or surveys).

The type of personal information we may collect could include, for example, your name
and postal address, date of birth, telephone number, email address, and credit/debit
card information; lifestyle and other information collected on registration or through

If you choose to provide us with personal information it will be used in support of the
intended purposes stated at the time at which it was collected, and subject to any
preferences indicated by you.


Non-personal Identifying Information

We may also collect non-personally identifying information about your visit to our
websites based on your browsing activities. This information may include the pages you
browse and products and services viewed or ordered for example. This helps us to better
manage and develop our site, to provide you with a more enjoyable, customised service
and experience in the future, and to help us develop and deliver better products and
services tailored to your individual interests and needs.

From time to time, if you consented accordingly we may also store and use your
information to contact you for market research and marketing purposes. We may contact
you by email, phone or mail.


How will we use your information?

We may use your information for a number of purposes which includes: processing your
orders and managing and administering your account; delivering any services, products
or information requested by you; responding to complaints or account enquiries;
administering debt recoveries; verifying your identity when required (you may lose your
password or security information for example, and we may then need to ask you for
other ‘identifiable’ information to protect your data from unauthorised access).

We may also undertake market and product analysis based on your use of our services
and products and contact you with information about new developments, products,
services and special offers by post, telephone and automated means such as mobile text
message (SMS), Email and the internet (subject to any preferences expressed by you).

If you have consented to receive details of products and services, events and training
you can contact us at any time to have your details removed from lists used by us for
any or all of those purposes or from lists maintained by our headhunting division, to
update your information or to otherwise tell us how you would like to receive information
about our and/or third party products and services – the choice is yours.

To update your marketing preferences please email: and
quote your mobile and/or account number in the body of the email and tell us what you
want us to do (i.e. ‘opt-out Email’, ‘opt-out SMS’ etc or if you have previously objected
to receiving information by post for example, but would now like to change your mind
and receive information then just say, ‘opt-in post’ in the subject header of your email).


When will we disclose your information to others?

Please note that BTM Life Light Project LTD does not sell or pass your personal
information to third parties unless you have given us permission or unless it is strictly
necessary to deliver the products and services ordered or used by you and you are
notified beforehand.

For example, we may disclose your data to a credit card company to validate your
credit card details and obtain payment when you buy a phone or other product or

BTM Life Light Project may also be obliged to disclose your personal information to meet
any legal or regulatory requirements (for example to comply with a court order) or
obligations in accordance with applicable law.


Social media, blogs, reviews

Any social media posts or comments you send to us (on the BTM Life Light Project
Facebook page, for instance) will be shared under the terms of the relevant social media
platform (e.g. Facebook / Twitter) on which they are written and could be made public.

Other people, not us, control these platforms. We are not responsible for this kind of
sharing. We recommend you should review the terms and conditions and privacy policies
of the social media platforms you use. That way, you will understand how they will use
your information, what information relating to you they will place in the public domain,
and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about us, our products and
services on any of our blogs, reviews or user community services will be shared with all
other members of that service and the public at large. Any comments you make on these
services and on social media in general must not be offensive, insulting or defamatory.

You are responsible for ensuring that any comments you make comply with any relevant
policy on acceptable use of those services.


How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold
on to your information for as long as we actually need it for the purposes we acquired
it for in the first place.

In most cases, this means we will keep your information for as long as you continue to
use our services, and for a reasonable period of time afterwards if you stop doing so,
to see if we can persuade you to come back to us. After that we will delete it other than
where we lawfully can keep any data for audit or legal reasons.

We shall keep data on our prospect database for not longer than 3 years from receipt
subject to an individual’s right to unsubscribe or be forgotten at any time.


Access to your Information

You can write to us at any time to obtain details of the personal information we may
hold about you. Please write to us at: or Data Protection
Officer, BTM Life Light Project LTD C/O 28 Stafford Road, Kilburn, London, NW6 5YY

Please quote your name and address together with your mobile and/or account number
(if relevant). We would be grateful if you could also provide brief details of what
information you want a copy of (this helps us to more readily locate your data.

We will take all reasonable steps to confirm your identity before providing you with
details of any personal information we may hold about you.

Information Security

Please be aware that communications over the Internet, such as emails/webmails, are
not secure unless they have been encrypted. Your communications may route through a
number of countries before being delivered – this is the nature of the World Wide
Web/Internet BTM Life Light Project LTD cannot accept responsibility for any
unauthorised access or loss of personal information that is beyond our control.


Privacy Support

BTM Life Light Project LTD reserves the right to amend or modify this Privacy Policy
Statement at any time and in response to changes in applicable data protection and
privacy legislation.

If we decide to change our Privacy Policy, we will post the changes on our website so
that you know what information we collect and how we use it. If at any point we decide
to use personally identifiable information in a manner different from that stated at the
time it was collected, we will tell you. You will have a choice as to whether or not we
are able to use your information in this different manner.

If you have any enquiry about BTM Life Light Project LTD privacy policy or practices,
please write to: Data Protection Officer, BTM Life Light Project LTD C/O 28 Stafford
Road, Kilburn, London, NW6 5YY or send an email to:


Monitoring and or recording of all your Communications

Monitoring or recording of your calls, emails, text messages and other communications
may take place in accordance with UK law, and in particular for business purposes, such
as for quality control and training, to prevent unauthorised use of BTM Life Light Project
website, to ensure effective systems operation and in order to prevent or detect crime.


Debt and Credit Card Policy – Processing Payments
[BTM Life Light Project LTD]

[BTM Life Light Project Ltd] offers the facility to take card payment for the purposes of:
1. Payment for products
2. Payment for conferences and retreats
3. Special events such as concerts
4. Any other miscellaneous payment which falls within the scope and work of the

[BTM Life Light Project Ltd] will:
1. not share your personal data;
2. provide you with a copy of your ‘customer’ receipt;
3. retain the ‘merchant’ copy of the payment slip until funds have cleared through
our bank and the appropriate reconciliation has been carried out;
4. store your personal data in a secure place; and
5. dispose of your receipt slip immediately after reconciliation has been successful.



[BTM Life Light Project LTD] will only have authorised staff/volunteers processing your
personal data.

Currently those authorised to do so are:

Rupert Colin Francis (Director) – No restrictions

Maureen Francis (Secretary) – No restrictions

Volunteers (As authorised by any of the above where we are attending to large
scale events.) – Cannot administer the processing of Donations



[BTM Life Light Project Ltd] do not charge any fees for processing credit cards.

For Further information on our Data policy click on the policy tab at
or contact the BTM office on 020 7924 6548.

BTM Life Light Project LTD
Company No: 11165319